Refund Policy

Last updated: September 25, 2026

Delivered leads are final

A lead that has been delivered to you — by email, CSV, or any other method — cannot be refunded. Data can't be un-seen. This is the same rule as every lead broker in the business, and it's why we let you start with a free sample: you know exactly what you're buying before you spend a dollar.

Your balance is always refundable

Any undelivered portion of your retainer balance can be refunded at any time, for any reason, no questions asked. If you put down $100, we've delivered $37 worth of leads, and you want out — you get $63 back. Simple as that.

How to request a refund

Email [email protected] from the address on your account with "refund" in the subject, or call (850) 972-0321. We process refunds to the original payment method within 5–10 business days.

Bad data

Permit records come from county and city systems. If a delivered pack is materially broken (wrong county, wrong trade, corrupt file), tell us within 7 days and we'll re-deliver it or credit those leads back to your balance — your choice.